Our returns policy
If you would like to return your order, please contact us to request a return, prior to sending your parcel back. All returns must be requested within 14 days of receiving your delivery.
No returns will be accepted without prior notification. Make sure to check with our team first.
Products must be returned to us within 14 days of your request and in a saleable condition so that we can process the return.
All goods must be returned in their original, sealed packaging and re-saleable. (This does not affect your statutory rights) If items are received back damaged, or missing items, we are entitled to make a charge to cover the cost of this, and thus this may affect the amount credited to you.
You will be responsible for the cost of returning the goods unless we delivered an incorrect item or the item is faulty.
If we deliver an item in error or a damaged item, we will cover the cost of returning this to us if required. If you do receive a damaged item, please do not dispose of this without prior written confirmation from us as we may require it returned (at our expense).
Returns address: Alhany Ltd, Unit 3 Claro Court Business Centre, Harrogate. HG1 4BA
Please ensure that you keep a copy of your proof of postage, as we can’t be held responsible for goods that have either been damaged or lost in transit.
Upon receipt of your return, we will aim to process this within 14 days.
Please allow a further 3 – 5 working days for this to appear in your account.